Provide self help to your customers, reducing the of support tickets. Supports HTML, file attachments and embedded images. Articles can be grouped into and optionally marked as "Internal Only".
Live Chat Give your customers instant support. Technicians can set up personalized automated greetings and canned responses for quickly inserting answers to commonly asked questions.
With real-time translations customers and technicians can chat with each other in their native language. Remote Desktop Connect to customers' Windows-based computers to view and control in real time. Built directly into the technician interfaces, and works through firewalls and proxies.
Customers do not have to install anything on their computer. Use work flow rules to show and hide fields based on values in other fields.
Assets can be associated with one or more customers, and selected when creating new tickets. Network Inventory Scans your network and finds all attached devices saving key information for each device.
Ready to use chat plugins & white label chat apps - cometchat go
You can even connect to any computer on your network using the remote desktop service or WMI explorer Billing Track billable work and generate invoices for your customers. Technicians can enter their billable work directly on a ticket and ReadyDesk will calculate the costs.
Optionally allow customers to pay invoices from the customer portal. Chat erotique Tracking Accurately track time spent on tasks. Technicians can submit time on tasks, down to the second, with an unlimited of time entries possible. deady
Stopwatch feature allows ReadyDesk to track time spent automatically. To see a complete list of features.